Refund policy
Veluna™ Return & Refund Policy
Last Updated: 03/19/2026
At Veluna™, we are committed to providing high-quality products designed to elevate your wellness and self-care experience. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging
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Proof of purchase (order confirmation or receipt) is required
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The product must not be damaged due to misuse, neglect, or improper handling
For hygiene and safety reasons, certain items (such as personal care devices that have been used) may not be eligible for return unless defective.
Non-Returnable Items
The following items are not eligible for return:
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Used personal care or beauty devices
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Gift cards
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Final sale or promotional items
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Items not in original condition or missing packaging
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing time may take 5–10 business days depending on your bank or payment provider
Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at:
Include:
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Your order number
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Clear photos or videos of the issue
We will review your case and offer a replacement or refund if applicable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us via email.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service, as we are not responsible for lost returns
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact Information
For any questions regarding returns or refunds, please contact:
📧 stargazed689@gmail.com
🌐 Veluna21.com
Veluna™ reserves the right to refuse returns that do not meet the conditions outlined above.